NHS Ward Ratings A 'Patient-Led Revolution'

Written By Unknown on Selasa, 30 Juli 2013 | 14.43

The first results of a system allowing patients to rate the hospital ward or department they have been treated in are to be published later.

Hundreds of thousands of patients took part in the NHS Friends and Family Test during April, May and June 2013.

They were asked for their views after staying in hospital overnight or visiting an A&E department.

It is the first time a national health service has published a single measure of patient satisfaction for every hospital.

They all answered one simple question. "How likely are you to recommend our ward/A&E department to your friends and family if they needed similar care or treatment?"

Tim Kelsey, NHS England's National Director for Patients and Information, said:  "At the heart of the tragedy of Mid Staffordshire was one simple lesson: the NHS has got to do better at listening to patients and doing something about what they say.

Jeremy Hunt Health Secretary Jeremy Hunt: 'This is an historic moment for the NHS'

"This is a radical response, a potential game changer. It creates a direct conversation and gives NHS staff the opportunity to respond quickly to what they are being told.

"We hope to encourage a patient-led revolution in healthcare, driven by the transparency, better information and public participation in design of services."

The test was announced by David Cameron in January 2012 with the aim of giving patients a stronger voice when deciding whether their care is good enough.

Hospitals will be able to take swift action to make any necessary improvements and NHS England will publish monthly updates to ensure regular feedback about what patients think of services.

NHS England plans to extend the test to maternity services in October and to GP practices and mental health services by the end of December 2014, with other services following by 2015.

NHS Trusts will also invite patients to provide more information so they can understand more deeply what they are being told.

Health Secretary Jeremy Hunt said: "This is an historic moment for the NHS - we will eventually know what patients think about almost every ward, at every hospital, across the county.

"This simple test will throw a spotlight on both good and poor care, and sends a clear signal to every NHS organisation that patients must come first every time."


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